Face masks are mandatory in the open air in Ostend in the city centre. On the beach promenade, face masks are no longer mandatory. Click here for a handy map.

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Precautionary measures in the Ostend Tourist Office

Our reception team is at your service every day, but to ensure a safe visit to our office for both you and our staff, we kindly ask you to respect a number of precautionary measures.

  • Enter the office through the designated entrance and disinfect your hands.

  • Wearing a face mask is mandatory.

  • Follow the queue and keep sufficient distance from other visitors by standing on the waiting stickers.

  • Only approach an available member of staff after you were given a sign. 

  • A maximum of 11 visitors is allowed in the office at the same time. Therefore, enter alone. Friends or family members can wait for you outside.

  • For hygienic reasons, folder racks are not available. You can obtain brochures and flyers from our staff.

  • Purchases can only be paid by bank card. It is not possible to pay cash.

  • Leave the office via the indicated exit.

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